On the one hand, the supplier, ACJ Systems, S.L. (from this point the provider), with registered office in C/ Osona, 10, 08551 Tona (Barcelona), C.I.F. B63516504, customer service number +34 938 124 941, and e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., as the website holder of www.acjsystems.com, exposes this contractual document that will regulate the hiring products through the specified website.

On the other, the User – customer (from this point the User), registered at the website with an user name and password, over which he has full responsibility of use and custody, being responsible for the accuracy of his/her personal data given to the provider.

BOTH SIDES AGREE this document, and entail that:

a. The user has read and understood these terms.

b. The user is of legal age and he/she has sufficient capacity to contract.

c. He/She assumes all the obligations set forth here.

d. He/She has read and accepts these General Conditions of Purchase from the moment he/she acquires any product offered.

This document can be printed and saved by the Users.

The provider makes available to them the following email: This email address is being protected from spambots. You need JavaScript enabled to view it. to raise any questions about these conditions.

The present conditions will have an indefinite period and they will be applicable to all the contracts made through the provider’s website.

The provider reserves himself the right to modify unilaterally these General Conditions to improve the products offered, without affecting the goods or promotions which were acquired previously to the modification. In any case, these general conditions must be consulted before purchasing the products.

It is advisable to keep a copy of the data contained on purchased products ACJ Systems, S.L. is not responsible of any data or files loss, any damage ensuing from a failure on User’s safety copy of data contained in the purchased products such as memory cards.

ACJ Systems, S.L. is not responsible of the consequences that may ensue from an improper use of the products on sale on the web site.

ACJ Systems, S.L.’s Civil liability of the products supplied remains limited to the amount of these products, the user waives to claim any responsibility to the provider for any concept in any case of dissatisfaction of the products acquired on the web www.acjsystems.com, as well as possible failures, slowness or errors on access to the web, there being included losses of data or another type of information that might exists on user’s computer or network whom accedes to the web.

ACJ Systems, S.L. is a Company specialized on distance selling of industrial laundry spare parts.

ACJ Systems, S.L. sells its products at a distance via Internet through its website and/or telephone.


2.1 Scope of application:

The purpose of this agreement is to regulate the contractual dealing relation between the provider and the user at the time the user accepts these purchasing conditions during the process of contracting online by verifying it on the corresponding cabin. These CGC will be applied from the day in which the order is made.
The contractual dealing relation implies delivery of a concrete product in exchange of a determined price and publicly exposed through the web site.

2.2 Territory of application:

The virtual store www.acjsystems.com is active for the whole World.

2.3 Capacity to contract:

To make an order he/she must be major of age and have the capacity to contract.

2.4 Client’s acceptance:

The validation of an order through the web www.acjsystems.com is done by email and it implies likewise the automatic acceptance of the CGC. These conditions are available on the web www.acjsystems.com or, if desired and requested, we can give it at his/her disposition by email.

2.5. Modification of Contracting General Conditions:

ACJ Systems, S.L. reserves itself the right to change or modify current CGC. We advise our customers to check them regularly. In case changes or modifications were introduced once an order was been purchased, the conditions in force will be applied when the above-mentioned order was executed.

3. INFORMATION SUPPLIED ON THE WEB www.acjsystems.com:

3.1 Publication of prices:

Of exceptional, prices of the products shown in our web can be specified of erroneous form and show a lower price than the correspondent. When this happens, and if we have confirmed the order, we will contact you at once to issue a new order confirmation with correct pricing. In the supposition that corresponding price is higher, you will be able to cancel the order and we will reimburse any amount you had already satisfied.

3.2 Products information:

The information contained in our advertising, leaflets, other written format, on our website or on the one provided by our agents or employees constitutes an invitation to make a deal. The above-mentioned information does not constitute an offer to supply any product on our part.

The contents of www.acjsystems.com are in constant renovation and updating to offer our clients the most complete and possibly detailed information. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about certain products. In case the supplied information does not correspond to the characteristics of the product, the customer will have the right to rescind his/her purchase at no cost on his/her part.

All contractual current information on the web appears in Spanish language as well as the communication with clients and users. Although formalization of the contract will be done in this language, if the customer desires it, the contract can be made in another language by always indicating it previously to the initiation of contracting procedure.

3.3 Availability of product(s):

There may be occasions in which it is impossible to supply all products due to these items are not on stock or available at the time of purchase. In these cases, we will contact you to give you the choice between the following options:

a) Choice of an alternative product, with similar characteristics to the product to be replaced;

b) The communication of its availability, for if he/she prefers to wait for the above-mentioned product to be available in the store again..

If you decline our suggestions, the order related to these products will be cancelled and you will be reimbursed by any amount he/she would have already satisfied.

3.4 Right of cancellation:

ACJ Systems, S.L. reserves itself the action (right of annulment) of delivering certain products that does not meet the quality requirements imposed on all products of www.acjsystems.com. In case of this lack of quality is detected ACJ Systems, S.L.’s Customer Service will suggest a replacement product and, if the replacement does not please the customer, the cost of the above-mentioned product will be reimbursed.

3.5 24h Orders, every day of the year:

The order taking is 24h and 365 days a year. The orders received during the weekend will be processed during the first hour of following Monday, or first working day.

3.6 Fraud:

If ACJ Systems, S.L. suspects or detects any anomaly or fraud, it reserves itself the right to cancel the transaction for security reasons.


In order to accede to the products offered by the provider, the user must register him/herself through the web site by means of creating a user account. To this end, the user must provide freely and voluntarily personal data that will be required, which will be treated in conformity with current Legislation on Data Protection Regulation (EU) 2016/679 of April 27th, 2016 (LOPD), Organic Law 3/2018 OF December 5th (LOPDGDD) and other relevant, currently-applicable data protection legislation, as detailed in our Legal Notice and Privacy Policy.

The user will select a user’s name and a password, committing to make diligent use of them, and not giving them at disposal of third parties, as well as to communicate the provider the loss or theft of these ones or possible access by an unauthorized third party, in such a way that the provider will proceed to blockade it immediately.

The user will not be able to choose as a user name words that have as purpose to confound others by identifying him/her as an integral member of the provider, as well as profane, insulting or offensive expressions, and in general, contrary to the law or to the demands of moral and good manners.
Once the user account has been created, it is reported that, in accordance with requirements of article 27 of Law 34/2002 on Society’s Information and Electronic Commerce Services, contracting procedure will forward below following steps:

1. Choose the product by clicking on it, and it will be automatically added in the "Shopping cart".

2. If he/she desires to add more products, he/she will have to select "Continue Shopping" option. If he/she have added, by mistake, any item that he/she did not want he/she must click on removing from shopping cart option. The items, quantity, price and total amount will be showed in the shopping cart. Once all the products have been selected, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

3. Once the product(s) are selected, the user must click on the end tab to finish the order. When he/she clicks on this option, there will appear the confirmation of purchasing (summary of the order made, his/her details and form of payment chosen).

4. The user’s registration will be requested to purchase any item (this registration is free), in which a data withdrawal form must be completed (where he/she will have to accept the Privacy Policy and the Legal Notice (by linking both)). Once completed, he/she will receive an e-mail confirmation of this registry at the email address indicated. If he/she was already registered, he/she could accede to his/her data by clicking on registered user button.
Please, check spam and non-desired e-mail controls in your e-mail inbox and always verify that contact data you have provided is correct.

5. Once registered, an observations’ screen will appear, where you will be able to indicate the schedule of delivery; a check box to be marked as it is the acceptance of these General Terms and Conditions Clauses and Policy of Privacy.

6. To finish the process, he/she must click on Finish button

In any case, the provider’s trading platform will inform the user, once the contracting process is finished, via email regarding all the characteristics, price, transport conditions, contract date and estimated delivery date of the purchased product.

If there was any type of mistake on the indicated address or at any other point of the order, he/she must notify it immediately to the e-mail that will appear on the web to proceed to offset this mistake.

If you have any questions, please do not hesitate to contact our Customer Service by using any of the methods facilitated on the website www.acjsystems.com.

ACJ Systems, S.L. will provide a FREE Customer Service through our contact e-mail This email address is being protected from spambots. You need JavaScript enabled to view it., if the user chooses an alternative means of communication, he/she will have to take care of its charges.

ACJ Systems, S.L. sets at his/her disposal phones in Spain subjected to the cost of his/her telephone operator.


Domestic shipments will be done through NACEX, whose customers service phone is +34 938 891 126 and the internationals by MAIL BOXES, whose customers service phone is +34 938 868 300.

Delivery time is usually between 1 or 2 working days, depending on destination. This term is understood if the availability of the goods has been confirmed and the full payment of the order has been verified.

The Provider will not assume any responsibility when delivery or service is not completed if the data provided by the user is false, inaccurate or incomplete.

The delivery shall be deeming to be completed at the time the freight forwarder has placed the products at the user’s disposal and he/she, or his/her delegate, has signed the receipt or document of delivery’s reception.

It is the user's responsibility to verify the products at reception and to expose all the caveats and claims that may be justified in the receipt of the delivery.

In case that the contracting does not lead physical delivery of any product, being these directly downloaded from the web site, the provider will previously inform the user in regards of the procedure that must be followed for downloading.


All the prices exposed on the shop www.acjsystems.com include the current VAT when purchased. All prices that appear on the web are valid except for typographical error or end of inventories and in any case, they will be expressed in the currency Euro (€). The above-mentioned expenses, unless expressly otherwise stated, do not include shipping, handling, packaging, shipping insurance or any other additional services and product attached services or service acquired.

(VALUE-ADDED TAX: Of conformity with arranged in the article 68 of Law 37/1992, of December 28th, of Value-Added Tax, delivery of products or services shall be understood to be located in Spanish’s VAT territory of application, except if delivery address is in Canary Islands, Ceuta and Melilla. The applicable VAT rate shall be the one bound in force at any time depending on the concrete article in question. In orders to Canary Islands, Ceuta and Melilla destinations, deliveries will be exempted from VAT, by application of arranged in the article 21 of Law 37/1992, without prejudice on corresponding taxes and duties application, in conformity with in force regulations in each of these territories.)

The payment made to the provider will entail the issuance of invoicing the registered user. This invoice will be automatically sent to the email address provided by the user, as well as attached to purchased product.

The prices applicable to each product will be those published on the web and applied automatically by the contracting process in the last phase of the same one. The customer assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case this will always be communicated previously to the users.

In the case of limited duration promotions, the discount of the promotion will be applied as long as the order has been registered during the promotion period.

The information registered by the different methods of payment constitutes a proof of the date in which the financial transactions were made, and they will serve to determine whether or not the above-mentioned order is subjected to promotion.

For any information about the order, the User will be able to contact via PROVIDER's customer service telephone or via e-mail to the address provided.


Payment by credit or debit card: The user must have a credit or debit card in force, where he/she must specify on corresponding forma ll the digits of the card’s number. The operation is formalized at the time of the ordering. Only Visa and Mastercard cards accepted. Only secure card payments are accepted in which you authenticate your identity as the cardholder according to the method established by your bank, through secure electronic-commerce ("Verified by Visa" and "MasterCard SecureCode"). The order will not be considered and will not be processed until payment has been authorized by your bank or cashier.

There is in use the system named SSL (Secure Sockets Layer), system of payment in a secure environment since it allows the encryption of the information transmitted during the transaction, assuring the confidentiality of the same one.


8.1 Delivery address:

The order(s) will be delivered at the address freely designated by the User. The provider does not assume any responsibility when the delivery of the product is not completed as consequence of false, inaccurate or incomplete information facilitated by the user or when the delivery could not be carried out due to forwarder’s external reasons such as the addressee’s absence.

The schedule of delivery will be in habitual working hours.

Notwithstanding the foregoing, the provider has adopted required measures from a diligent merchant in order that the delivery can be carried out at the agreed time, by what no liability may be imputed against the provider.

Shipments are made to any destination worldwide.

ACJ Systems, S.L. will endeavour to ensure that your order is delivered within the term that appears on our website on the date of issuance of the order confirmation.

8.2 Terms of delivery:

There are determined on every product file. If some of the products are not available at the moment of purchase, our Customer Service will provide you information about availability and delivery as well
If you have requested several products in the same order, please bear in mind that they may have different availability dates, in whose case you might receive them in different dates. Please note that due to the lack of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it. indicating the order number.

8.3 Shipping confirmation:

When the order is shipped, we’ll send you a tracking number to your e-mail address.

8.4 Damage on delivery:

Products are delivered in safe packing. If, at the time of delivery, it is visible and clear, without the need to manipulate shipping packaging or the product’s, that a product has defects caused by transport damage or it is appreciated, in the same way, an error in the goods received, the customer must detail this fact in the voucher that signs to the carrier and contact us immediately via our Customer Service line +34 938 124 941 or the email info@acjsystems. within following 24h to reception, to be able to urge the return of the product or affected products and to replace them in optimal conditions or to make the reimbursement of the price paid for it, as indicated on the above-mentioned e-mail.

A voucher of delivery without any review of damages is equivalent to a product with the packing in perfect conditions. Equally, if damages on products are detected once the bundle is opened being the packaging in perfect conditions, the client has 24h from its reception to contact our Customer Service Line +34 938 124 941 or to the email This email address is being protected from spambots. You need JavaScript enabled to view it.. No claims for damage will be accepted passed 24h of delivery.


9.1 Right of withdrawal:

The user has 14 calendar days, counted from product’s the date of delivery, to the return it (art. 71 Law 3/2014, of March 27th). If you are not satisfied with the product or any products of your order, you may exercise your right of withdrawal by filling out the form attached to these conditions, with your order number and your contact details (to obtain the reimbursement of the amount of the product (s) within a maximum period of following fourteen (14) calendar days to reception of the order). The expenses related to the shipment will be assumed by the user unless the return is because of defects on the product. The product must be returned in its original packaging and in perfect condition.

We will provide you with a return number and instructions for the return procedure. You must remit it via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or by post, always within 14 calendar days to the order’s reception. Henceforth this period, you may only request the return or replacement of the products for technical reasons subjected to the product’s (s) warranty.

You must return the product (s) to the address we have provided, with all the elements with it was delivered, without damage or wear marks of any kind, and that does not denote an improper or use of the good or different than its natural use.

It is advisable to return it in its original packaging, in case it is not possible, the product will suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the products he/she sends, as well as the expenses derived from the shipment.

Provided that the products are returned within 14 calendar days, without any damage or wear marks and complying with the requirements established in this paragraph, with the return number that we have provided, we will reimburse the total amount of the purchase.

Remember that in any case the product must include:

- Return number provided

- Order number

- Date of purchase and exercise of withdrawal

Information of interest (optional):

- Motives of return

- Information you estimate necessary or of interest to process the return.

9.2 Defective product return:

The user shall inform ACJ Systems, S.L. of the lack of conformity with the product within two months of his knowledge. If the product is defective in origin, he/she can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with the order number and explaining the reasons for the return. Our Customer Service will contact the user via e-mail or by phone indicating how to proceed to send the defective product and providing a return number.

The user must return the product(s) to the address we have provided, with all the elements with it was delivered, without damage or wear marks of any kind, and that does not denote an improper or use of the good or different than its natural use.

Once the defective product is received abide by the above-mentioned requirements and verified the product (s) rely on a factory defect we will contact you to manage the repair, substitution, reduction or contract’s resolution. In any of the above cases the expenses will be borne by ACJ Systems, S.L.

9.3 Return of non-defective product:

When the product has no defect and its return has been motivated by ignorance or misuse, ACJ Systems, S.L. will contact you to indicate the steps to continue for the recovery of the product.
Shipping costs arising from the return of a product that does not have any defect or damage will be borne by the client and ACJ Systems, S.L. will not proceed to accomplish this shipment until having received the payment of the costs of transport in advance. Verification of the product’s malfunctions, by ACJ Systems, S.L. resulting from misuse or poor protection during the shipment may entail the cancellation of the Guarantee or cause a decrease in the value of the product.

9.4 Return by mistake in the order on the part of ACJ Systems, S.L.:

When the product does not correspond to the order, due to an error attributable to the company, the user must communicate it by e-mail to the company as soon as possible; the costs of collecting the product sent by mistake and delivery of the corresponding ones will be borne by ACJ Systems, S.L.

9.5 Verification of returns:

Verification and checking of the products to be returned will be carried out by ACJ Systems, S.L. which, once in its facilities, will verify that they are received complying with all requirements established on Paragraph 9.1. Not fulfilment with these requirements may lead in the cancellation of the Guarantee or cause a decrease in the value of the product.
In case of missing any of the items, the product will be returned to your domicile with a note indicating the missing content.

9.6 The right of withdrawal may not be applied in the following cases:

1. If the product is not in perfect conditions.

2. If packaging of the product is not the original one or these are not in perfect condition. The original packaging must protect the product in such a way that it is received in perfect conditions, remaining prohibited the use of seals and adhesive tapes applied directly to it.

3. When the product is open without being able to demonstrate it has not been used.

4. In software applications that are directly downloaded through the website.

5. When products are customized or those, which for hygiene reasons or other legally foreseen exceptions, are not susceptible of this right.


10.1 Refund of shipping costs:

If you request the reimbursement of return’s shipping costs you must send the products by standard mail (ordinary letter). The responsibility of shipment lies exclusively into the transport company or medium contracted for the above-mentioned shipment. The extra expenses arising from contracting fast delivery services will be borne by the customer.

10.2 Reimburse for return:

In case of return, the reimbursement of the amounts paid will be effected through the means of payment that were used in the purchase .ACJ Systems, S.L. will not return the amount or realize any forwarding of merchandise until the receipt and condition of packaging and accessories of the product returned or changed in our warehouse have been verified.

10.3 Period of Reimbursement:

Reimbursement will be effected in a period of 15 working days from the reception and shipment reception conditions verification. (taking into account the periods of holidays that include, at least: Easter, August and from December the 20th to January the 7th of the following year. The maximum term to realize the established payment is one month. To proceed to the reimburse you must give us the following information:

- Return Number

- Invoice and Order Number

- IBAN + 20 digits of your bank account.

10.4 ACJ Systems, S.L. declines the reimbursement of the quantities if:

- The products are used or deteriorated, or their use has exceeded its nature.

- There are missing elements.


11.1 Guarantee:

All products offered through the web site are completely original, unless otherwise is stated in their description

All products possess 2 years guarantee, in conformity to the criteria and conditions described in Law 3/2014, of March 27th, by which there is approved the remolten text of the General Law for the

Defence of the Consumers and Users, and other complementary laws, except exceptional cases in which it may be of different duration.
In case the Guarantees Law of Consumer Goods Sale (23/2003, of July 10th) establishes that the product must be sent to the manufacturer to manage the above-mentioned guarantee, ACJ Systems, S.L. staff will indicate you, via email or telephonic call, how to proceed. In these cases, ACJ Systems, S.L. is not responsible for how the manufacturer processes the guarantee of such a product.

1. Unless otherwise proven, products shall be deemed to be in conformity with the contract provided if they fulfil all requirements stated below, unless, for the circumstances in case, any of them are not applicable:

a) Conform to the description made by ACJ Systems, S.L.

b) Are suitable for the uses to which the products of the same type are ordinarily intended.

c) Are suitable for any special use required by the customer when he/she has put it in knowledge of ACJ Systems, S.L. at the time of the conclusion of the contract, providing that this one has admitted that the product is suitable for this use.

d) They report the standard quality and benefits of a product of the same type as the customer may reasonably expect, given the nature of it, and, when applicable, descriptions of the specific characteristics of the products made by ACJ Systems, S.L.

e) ACJ Systems, S.L. describes the details, technical characteristics and photographs of the products provided by the manufacturer, thereof, so that it is not obliged by these public statements.

2. The lack of conformity that ensues from improper product installation will be equated to the lack of conformity of the same when the installation is included in the contract of sale and has been made by ACJ Systems, S.L. or under its responsibility, or by THE USER when defective installation is due to an error in the installation instructions.

3. Liability shall not proceed for faults of conformity that the User knows or could not have ignored to ignore at the time of the conclusion of the contract or that has its origin in materials supplied by the User.

11.2 Defective products:

In case of defective product, ACJ Systems, S.L. must proceed to the repair, substitution, lowering the price or resolute the contract (as applicable), formalities that will be free for the user. ACJ Systems, S.L. responds to the faults of conformity which are manifested within two years from delivery, as long as he/she reports this lack of conformity to ACJ Systems, S.L. within two months since he/she had knowledge of it..

11.3 Suppositions of guarantee’s cancellation:

Guarantee is not applied in the following suppositions:

- Deterioration created by adaptations, adjustments or modifications made on a product without written agreement with the manufacturer,

- Expenses related to maintenance, repair or replacement of parts by normal wear,

- Faults and deterioration of accessories,

- Deterioration created by misuse of the product, inappropriate use, no respect towards the instructions of use regarding its utilization and maintenance or an improper installation,

- Damage caused by non-accredited persons or the user,

- Damage resulting from accidents, lightning, floods, fires or any other cause which is not manufacture’s responsibility,

- Damage caused by a system failure in which the product may be incorporated

- If the model or the product’s serial number shows any modification,

- Use of the product outside familiar and private framework, for example, in professional intensive use, or

- Products already repaired by Services of Repair foreign to ACJ Systems, S.L.

11.4 Replacement of an irreparable product:

In case the product is considered to be irreparable or the cost of the repair is disproportionate with regard to his value, it will be replaced with exactly equal other one. Of not being possible the above-mentioned, we will offer him/her a product of identical or superior characteristics.

Replacement of your product will terminate your purchase agreement and extensions of guarantee if any, because when you acquire you’re a new product it will be benefited with a new contract as a new purchase.


In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission facilitates a free access platform to a resolution dispute online between the USER and the PROVIDER, without needing to appeal to the courts of justice, by means of the intervention of a third party, called Organism of Resolution of Litigations, which acts as an intermediary between the two. This organism is neutral and will dialogue with both parties to achieve an agreement, finally being able to suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/


If any clause included in these General Conditions was declared, totally or partially, void or ineffective, such nullity or inefficiency will only concern the above-mentioned disposition or to the part that is null or inefficient, subsisting the General Conditions in everything else, having such a disposition, or the part of it that is affected, for not putting it.


These conditions shall be governed or construed in accordance with Spanish Law in those which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services object of these Conditions, to the Courts and Tribunals of the provider's domicile (if it is a legal person) or the user (if natural person).

In case the user is domiciled outside Spain, the provider and the user, waive expressly any other forum, submitting to the Courts and Tribunals of Barcelona city (Spain).


Any suggestions will be welcomed. Please send us such Your comments and suggestions through our contact form.

In addition, we have official claim sheets available to consumers and users. You can request them by calling the Customer Service telephone +34 938124941 or through our contact form.